Refund Policy
At theminiprojector.store, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our refund and return policy below.
1. Eligibility for Returns
- Returns are accepted within 30 days of delivery.
- The item must be in its original condition, unused, and in the original packaging.
- Proof of purchase (order confirmation or receipt) is required.
- Items damaged due to misuse, neglect, or unauthorized modifications are not eligible for return.
2. Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Gift cards or promotional items
- Clearance or final sale products
- Downloadable or digital goods
3. Return Process
- To initiate a return, please contact us at support@theminiprojector.store with your order number and reason for return.
- Once your return is approved, you will receive return instructions, including the shipping address.
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
- We recommend using a trackable shipping service. We cannot guarantee receipt of returned items without tracking.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping charges are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect product).
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at support@theminiprojector.store.
6. Damaged or Defective Products
If you receive a defective or damaged item, please contact us within 7 days of delivery with photos or video evidence. We will arrange for a replacement or refund at no additional cost to you.
7. Late or Missing Refunds
If you have not received your refund after 10 business days:
- Check with your bank or credit card provider, as processing times may vary.
- If the issue persists, please contact us at support@theminiprojector.store.
8. Contact Information
For all return, refund, or exchange requests, please contact us:
Email: support@theminiprojector.store